| Time | Direction | Message |
|---|---|---|
| Jul 10, 09:08 AM | → Staff | Hi, this is MedRite. Sorry we missed your call. Reply TEXT to connect with our team. Reply STOP to opt out. |
| Jul 10, 09:08 AM | ← Patient | Text |
| Jul 10, 09:08 AM | → Staff | Got it! A MedRite team member will be with you shortly. |
| Jul 10, 09:10 AM | → Staff | Hi, you're now connected with Naz from MedRite. How can we help you today? |
| Jul 10, 09:16 AM | → Staff | We haven't heard from you in a while. If you still need assistance, please call us back. Have a great day! — MedRite |
| Time | Event | Detail |
|---|---|---|
| Jul 10, 09:08 AM | started | Missed call on DID 9999 |
| Jul 10, 09:08 AM | bridge_started | Patient replied — starting text conversation |
| Jul 10, 09:10 AM | claimed | Claimed by Naz |
| Jul 10, 09:16 AM | auto_closed | No activity for 5 minutes |